We're Here to Help!

Crikey, it's easy! Head over to our sign-up page and fill in your details. You'll be gallivanting around your new account in no time. Need a hand? Our customer service team is ready to jump in and help—always with a smile! 

We understand that sometimes, things just don't work out. That's why we offer a fuss-free 30-day return policy. If it's not the bee's knees for you, just pop it back to us within 30 days of purchase. We'll sort out a return or exchange faster than you can say "Bob's your uncle!" 

Right here on our website! Pop over to our Info & Advice Centre for all the know-how you'll need to zap your way to success. Plus, our customer service team is always on standby, brimming with advice and ready to share their nuggets of wisdom. 

Oh, absolutely! Once your order is on its merry way, you’ll receive a tracking email so you can keep an eye on your parcel’s adventure, from our door to yours. Any hiccups along the way, and we’re here to sort it out. 

We know that sometimes the wind changes direction, and that’s perfectly okay! If you need to change or cancel your order, simply give us a bell as soon as possible. We’ll move mountains to ensure everything is sorted to your liking. Just remember, if your order is already on its way, we’ll find the best solution together—no worries! 

Oh, we’re terribly sorry to hear that! Sometimes, despite our best efforts, things can go a bit pear-shaped. If your product doesn’t arrive in tip-top shape, please reach out to us faster than a hiccup. We’ll swiftly work to replace or repair it, ensuring you’re left chuffed to bits with your experience. Because at Zap, your happiness is our top-notch priority.